In Dynamics CRM users have the possibility to add Post comments and notes in the entities. In this scenario example, the comment will be made by the user who is not an owner of this particular record.
Your business need is to receive a message from the system that in the record you own, a Post change was made by another user.
The below steps will show how to accomplish this using out of the box CRM functionality
- Create 1st workflow for Entity “Post” which will be responsible for CREATE DRAFT Email with following values:
NOTE: Subject can be modified as business need. Important part to trigger other mechanism is related with“#” hash tag added in the beginning
- Create 2ndworkflow forEntity “Email” where condition will be check if the “Subject” field contains “#” sign
- If it will be TRUE ->
i. Workflow will UPDATE the field “To” by the value received from the Regarding owner e.g. from Account or Opportunity or Contact:
ii. After update it will change the Email Status to Sent.
- Otherwise stop workflow and Cancel it.
Workflow Rule should look like the following:
This process will successfully accomplish the need of the user owning the entity of which the Post was created on, to receive an email notification of it.
Another option would be to compile a custom plugin which will been able to retrieve the data from the regarding field of POST record created.
Best Regards
EMEA Dynamics CRM Support Team
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