Final Update: Friday, December 22nd 2017 05:10 UTC
We’ve confirmed that all systems are back to normal as of December 22nd 03:50 UTC. Our logs shows that the incident started on December 22nd 03:30 UTC and that during the 20 minutes that it took to resolve the issue customers experienced slow performance and failures while using Visual Studio Team Services in West Europe. Sorry for any inconvenience this may have caused.
- Root Cause: The issue self mitigated during investigation. Initial investigation points to contention in one of our backend databases. We continue to investigate towards full understanding of the root cause.
- Chance of Re-occurrence: High
- Incident Timeline: 20 minutes – 03:30 UTC through 03:50 UTC on December 22nd 2017.
Sincerely,
Zainudeen
Initial Update: Friday, December 22nd 2017 03:58 UTC
We're investigating Performance Degradation in West Europe. Team is actively working on identifying the reason for the issue.
- Next Update: Before Friday, December 22nd 2017 04:30 UTC
Sincerely,
Zainudeen