Final Update: Tuesday, 09 October 2018 00:25 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/9/2018, 00:22 UTC. Our logs show the incident started on 10/8/2018, 23:20 UTC and that during the 1:02 that it took to resolve the issue approximately 8,000 customers experienced an inability to connect to the portal.
We've confirmed that all systems are back to normal with no customer impact as of 10/9/2018, 00:22 UTC. Our logs show the incident started on 10/8/2018, 23:20 UTC and that during the 1:02 that it took to resolve the issue approximately 8,000 customers experienced an inability to connect to the portal.
- Root Cause: The failure was due to a certificate rotation issue within the service.
- Incident Timeline: 1 Hours & 2 minutes - 10/8, 23:20 UTC through 10/9, 00:22 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
-Jeff Miller
Initial Update: Monday, 08 October 2018 23:45 UTC
We are aware of issues within Application Insights and are actively investigating. Some customers may experience issues accessing the portal.
We are aware of issues within Application Insights and are actively investigating. Some customers may experience issues accessing the portal.
- Work Around: None at this time
- Next Update: Before 10/09 02:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Jeff Miller