Dynamics CRM 2011 offers a powerful platform for building line of business applications. These applications are often referred to as Extended CRM applications or xRM Framework applications because they leverage Dynamics CRM 2011 capabilities beyond the typical customer relationship management (CRM) scenarios. Since I work with US Government, Healthcare, and Education customers and partners, I spend the majority of my time focused on xRM. I’ve used My “crash course” in Dynamics CRM 2011 Development post as starter resource for folks who want to learn more. However, sometimes I get the following feedback: “That’s great, but can you give me the short version? I want the primer, not the deep dive.” This post is my attempt to do just that. To wrap your head around xRM, do the following:
- Watch my xRM in a nutshell video [COMING SOON]
- Read the Building Business Applications with Microsoft Dynamics CRM 2011 whitepaper
After that, dig deeper using my My “crash course” in Dynamics CRM 2011 Development post.